Announcing BDC Rwanda – CICM Partnership
The Rwanda Business Development Center (BDC) is proud to announce that it has been accredited by the Chartered Institute for Customer Management (CICM) as its local partner for Rwanda. In this capacity, everyone who is interested in the customer service and call center industry can study toward a world-class professional certification or academic qualification from CICM here at BDC Rwanda. We also committed to spearhead the professionalization of the industry through other programs implemented by CICM internationally including research, publications, conferences and service excellence awards.
About the Chartered Institute for Customer Management (CICM)
The Chartered Institute of Customer Management (CICM) is a global body for customer service and call center professionals, currently represented in three continents through its global implementation and certification partnership network. CICM aims to inspire the achievement of the highest standards of professionalism in all aspects of customer service, and in every international market. CICM has a knowledgeable and highly experienced team; call center and customer service experts on a strategic advisory panel and experienced worldwide partnership offering international industry-recognized educational and certification programs.
Through its Africa regional offices in South Africa; CICM expands its presence across Africa though national partners tasked to deliver its programs on the grounds; which of course makes it easier for professionals to “glocalize” their knowledge, by learning and applying global best practice in customer service, call centers and service quality in their own context.
Beyond academic and professional certification programs, CICM offers a wide range of other programs that advance the customer service and call center profession including research, publications, consultancies and service excellence awards, just to mention a few.